Returns & Refunds Policy

Because each Shaff Glass piece is handmade, all sales are considered final.

However, customer satisfaction is important.

Damaged Items

If your order arrives damaged, please email shaffglass@gmail.com within 7 days of delivery.

Please include:

• Your order number

• Photos of the damaged item

• Photos of the shipping box and packaging

Each situation will be reviewed individually, and we will work with you to determine the best solution, which may include a replacement, repair, or refund.

Returns

At this time, Shaff Glass does not accept returns or exchanges for reasons such as:

• Change of mind

• Ordering the wrong item

• Personal preference

If you have any concerns about your purchase, please don't hesitate to reach out. We're always happy to help. Email Kat at shaffglass@gmail.com for any inquiries.