Shipping Policy

Thank you for supporting Shaff Glass! Every piece is handcrafted with care and packaged to arrive safely.

Processing Time

Orders are typically processed and shipped within 2 weeks of purchase unless otherwise noted on the product listing.

Custom orders may require additional production time. If there is be a delay beyond the estimated timeframe, you will be contacted via email.

Shipping

Every order is carefully packaged using protective materials to help ensure it arrives safely.

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Shipping times vary depending on the carrier and destination. While Shaff Glass cannot guarantee carrier delivery times, every effort is made to package and ship orders promptly.

International Shipping

Yes! Shaff Glass ships internationally.

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges required by their country. These fees are determined by your local customs authority and are not included in your purchase price or shipping cost.

Tracking information will be provided when your order ships and will typically track while the package is within the United States. Once the package has been transferred to your country's postal service or delivery provider, tracking updates may become limited or unavailable depending on the carrier. Shaff Glass cannot guarantee that international carriers will continue using the same tracking number or provide the same level of tracking visibility.

Please note that international orders may also experience additional transit time due to customs processing, which is outside of Shaff Glass's control.

Shipping Address

Please verify that your shipping address is correct before placing your order. Shaff Glass is not responsible for packages shipped to an incorrect address provided by the customer.

Lost or Delayed Packages

Once a package has been transferred to the shipping carrier, delivery is outside of Shaff Glass's control. If your package appears lost or significantly delayed, please contact the shipping carrier first using your tracking information. If you need additional assistance, feel free to contact us.

If your order arrives damaged, please inspect both the item and its packaging and contact shaffglass@gmail.com within 7 days of delivery so we can work with you to find a solution.

Contact

Questions about your order?

Email: shaffglass@gmail.com